Current Openings:

Job Description: We are seeking a warm, highly organized, and proactive Client Experience Coordinator/Receptionist to join our growing team! In this role, you’ll be the first impression for clients and guests… someone who thrives in a front-facing position while keeping the wheels of the office turning smoothly behind the scenes. This is not your average receptionist role. You’ll wear many hats coordinating meetings, supporting our team with administrative tasks, maintaining a beautiful and welcoming workspace, and ensuring every client interaction is professional and memorable.

Key Responsibilities:

Reception & Client Experience

• Be the welcoming face of the company – greet all visitors with warmth and professionalism.
• Answer and route phone calls to the appropriate team members.
• Offer guests beverages/snacks and ensure they feel at ease.
• Manage and maintain conference room scheduling and readiness.
• Keep the reception area clean, organized, and seasonally decorated.
• Stock and maintain coffee station, candy jars, and breakroom supplies.
• Ensure breakroom and reception areas are always tidy and presentable.

Administrative Support

• Conduct hourly office walk-throughs to restock supplies and offer assistance.
• Maintain and order office supplies, snacks, and water on a consistent schedule.
• Open and distribute incoming mail; prepare outgoing packages for USPS/UPS/FedEx.
• Coordinate office lunches and clean-up during/after team events.
• Serve as a notary/witness during client document signings.
• Copy and archive client identification as needed.
• Support marketing efforts with social media content/picture collection.
• Liaise with the building landlord for any facility issues or requests.
• Collaborate with departments to ensure seamless service delivery.

Client Services

• Handle client inquiries with professionalism, empathy, and accuracy.
• Resolve concerns, provide guidance on services, and follow up as needed.
• Build a strong understanding of our services to support client needs.
• Uphold confidentiality and discretion in all interactions.

Qualifications:

• Education: High school diploma or equivalent required.
• Experience: Prior experience in customer service, reception, or administrative support.
• Tech Skills: Proficiency in Microsoft Office is a plus.
• Soft Skills: Strong communication and phone ettiquite skills, attention to detail, organizational skills, and the ability to multitask in a fast-paced environment.
• Professionalism: Must maintain discretion and confidentiality at all times and be a team player

Salary & Benefits: $20.00/hour. Benefits to include: 401(k) with employer match, Health, Dental and Vision Insurance options, Sick leave, PTO, company paid Life Insurance, STD, LTD and AD&D.

How to Apply: Send your resume and a brief cover letter to LZAJDEL@HWKLAWGROUP.COM with the subject line: Client Experience Coordinator Application.

Lawyers Express Title is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

Position Summary: This role requires an experienced and detail-oriented professional with advanced knowledge of title processing, a comprehensive understanding of Qualia software, and the ability to lead and guide junior team members.

Key Responsibilities:

1. Advanced Title Processing Operations:

– Oversee the day-to-day title processing workflow, ensuring smooth and efficient execution.

– Collaborate with junior title processors to manage and prioritize tasks, addressing any challenges that may arise.

2. Quality Assurance:

– Conduct thorough reviews of title work, examining legal descriptions, vesting, and any potential title issues.

– Implement and enforce quality control measures to ensure accuracy and compliance with industry standards.

3. Problem Resolution:

– Act as a point of escalation for complex title issues, collaborating with attorneys and underwriters to provide effective solutions.

– Mentor junior processors in strategic problem-solving approaches.

4. Client Communication:

– Engage with buyers, sellers, real estate agents, lenders and all others involved stakeholders to address inquiries and provide detailed updates on title processing status.

– Offer insights and guidance on complex title matters with the assistance of attorneys and underwriters.

5. Advanced Order Management:

– Utilize advanced features of the Qualia software to manage and track title orders throughout the entire processing lifecycle.

– Optimize workflows to enhance efficiency, ensuring timely completion of tasks.

6. Day-to-Day Title Processing:

– Review new orders, ensuring completeness and accuracy of documentation.

– Open and organize files according to established procedures.

– Scrutinize contracts for relevant details affecting title processing.

– Review title work, addressing any identified issues.

– Oversee the ordering of payoffs and manage other financial aspects related to title processing.

**Qualifications: **

– Minimum of 2 years of experience in title processing or a related role.

– Demonstrated expertise in utilizing Qualia software or similar advanced title processing tools.

– Strong analytical and problem-solving skills

– Excellent communication and interpersonal skills

– Ability to work collaboratively

– Thorough understanding of real estate transactions and title insurance

**Key Competencies: **

– Problem-solving

– Quality assurance

– Client communication

– Advanced technical proficiency

– Attention to detail

The Title Processor plays a critical role in the day-to-day efficiency and quality of our title processing operations. This position offers an opportunity for leadership and continued professional growth within our organization.

Salary range $45,000 – $79,000. Comprehensive benefit package and 401k. Please send resume and salary requirements to Lisa Zajdel, Director of Operations, at lzajdel@hwklawgroup.com.

Position Summary:
This role requires an experienced and detail-oriented professional with advanced knowledge of title processing, a comprehensive understanding of Qualia software, and the ability to lead and guide junior team members.

Key Responsibilities:
1. Advanced Title Processing Operations:
– Oversee the day-to-day title processing workflow, ensuring smooth and efficient execution.
– Collaborate with junior title processors to manage and prioritize tasks, addressing any challenges that may arise.

2. Quality Assurance:
– Conduct thorough reviews of title work, examining legal descriptions, vesting, and any potential title issues.
– Implement and enforce quality control measures to ensure accuracy and compliance with industry standards.

3. Problem Resolution:
– Act as a point of escalation for complex title issues, collaborating with attorneys and underwriters to provide effective solutions.
– Mentor junior processors in strategic problem-solving approaches.

4. Client Communication:
– Engage with buyers, sellers, real estate agents, lenders and all others involved stakeholders to address inquiries and provide detailed updates on title processing status.
– Offer insights and guidance on complex title matters with the assistance of attorneys and underwriters.

5. Advanced Order Management:
– Utilize advanced features of the Qualia software to manage and track title orders throughout the entire processing lifecycle.
– Optimize workflows to enhance efficiency, ensuring timely completion of tasks.

6. Day-to-Day Title Processing:
– Review new orders, ensuring completeness and accuracy of documentation.
– Open and organize files according to established procedures.
– Scrutinize contracts for relevant details affecting title processing.
– Review title work, addressing any identified issues.
– Oversee the ordering of payoffs and manage other financial aspects related to title processing.

**Qualifications: **
– Minimum of 2 years of experience in title processing or a related role.
– Demonstrated expertise in utilizing Qualia software or similar advanced title processing tools.
– Strong analytical and problem-solving skills
– Excellent communication and interpersonal skills
– Ability to work collaboratively
– Thorough understanding of real estate transactions and title insurance

**Key Competencies: **
– Problem-solving
– Quality assurance
– Client communication
– Advanced technical proficiency
– Attention to detail

The Title Processor plays a critical role in the day-to-day efficiency and quality of our title processing operations. This position offers an opportunity for leadership and continued professional growth within our organization.

Salary range for this position is $46,000-$75,000. Comprehensive benefit package and 401k. This position is in person in our Hagerstown, MD location. Please send resume and salary requirements to Lisa Zajdel, Director of Operations, at lzajdel@hwklawgroup.com.

Position Summary: We are seeking an experienced and detail-oriented Chief Underwriting Counsel to oversee our underwriting process. The ideal candidate will have a strong legal background in real estate and title insurance, with a proven ability to manage risk and ensure compliance with legal standards and company policies.

Key Responsibilities:
• Review title and prepare title commitment packages, ensuring accuracy and completeness.
• Send title commitment packages to applicable parties in a timely manner.
• Ensure compliance with all legal standards and company policies.
• Provide legal guidance on underwriting issues and risk management.
• Collaborate with other departments to streamline the title process and improve efficiency.
• Prepare and review deeds and other legal documents related to real estate transactions.
• Conduct settlements and pre-signs, ensuring all documentation is properly executed.
• Perform quality control (QC) on files for closing to ensure all requirements are met.
• Travel to other offices as needed (Bel Air: 1-2 days a week, PA/MD Line: as required).

Qualifications:
• Juris Doctor (JD) degree from an accredited law school.
• Active license to practice law in Maryland
• Minimum of 3 years of experience in real estate law, title insurance, or a related field.
• Strong understanding of underwriting principles and risk management.
• Excellent analytical, organizational, and communication skills.
• Ability to work collaboratively with cross-functional teams.
• Willingness to travel to other office locations as needed.

Benefits:
• Competitive salary within the range of $95,000 – $170,000.
• Comprehensive benefits package including health, dental, and vision insurance.
• Retirement savings plan with company match.
• Professional development opportunities.
• Flexible work environment.

Please send resume and cover letter to Lisa Zajdel, Director of Operations, at lzajdel@hwklawgroup.com. Please reference “Chief Underwriting Counsel Application” in the subject line.